Order processing times vary depending on the product and location. Typically, it takes 1-3 business days to process an order before it is shipped. You will receive a confirmation email with tracking details once your order has been dispatched.

Yes, we offer international shipping! Delivery times and costs may vary depending on your location.

If you are not fully satisfied with your purchase, you may return it within 10 business days. To start the return process, please email us at contact@bugaia.be. After receiving and inspecting the return shipment, we will carefully assess the situation. Once your return shipment has been received and checked, the amount will be refunded to the payment method you used for the purchase. Read our return policy for more information.

Yes, we provide custom-made items. Please contact our support team for more information.

Travertine is a natural stone formed by the deposition of calcium carbonate from spring and groundwater. The stone is known for its warm, earthy tones and porous structure, which gives each piece a unique and timeless appearance. Travertine has been used in architecture and interior design for centuries and is loved for its durability.

Clean it with a soft, damp cloth and a mild, pH-neutral soap. Avoid acidic or aggressive cleaning agents such as vinegar or lemon. Remove spilled liquids immediately to prevent stains as much as possible.

Onyx is a natural stone formed by the deposition of calcium minerals in water. The stone is known for its unique veins, layered structure, and often light-transmitting properties. Thanks to its luxurious appearance and vibrant colors, onyx is often used for decorative objects and sophisticated interior applications.