Privacy policy

Last updated: January 21, 2026

Bugaia operates this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you, the customer, with a personalized shopping experience. Bugaia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us through the Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot identify you or reasonably be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, method of payment, payment confirmations, and other payment information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including information you include in communications with us, such as customer support inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information regarding your interaction with the Services, such as how and when you access or navigate the Services.

 

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience (such as recommending products related to your purchases). This may include using your personal information to improve and enhance the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or post, and to display online advertisements for products or Services on our Services or other websites. This may be based on items you previously purchased, added to your cart, or other activities on the Services.

Security and Fraud Prevention

We use your personal information to verify your account, provide secure payment and shopping experiences, detect, investigate, or take action against fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you register an account, you are responsible for safeguarding your login credentials. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your inquiries, deliver effective Services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from public authorities, participate in civil discovery, litigation, or other legal proceedings, enforce our terms and policies, and protect our rights, the Services, and our users.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and service providers performing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising services from third parties based on your online activities across different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for targeted advertising purposes;

  • When you direct us or consent to disclose certain information to third parties (for example, for shipping products or through social media integrations);

  • With our affiliates or within our corporate group;

  • In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, enforce our terms and policies, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information submitted through the Services will be transmitted to and shared with Shopify, including with third parties that may be located outside your country of residence.

We also use certain enhanced Shopify features to help protect, grow, and improve our business. These features may involve the use of personal information collected from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights.

For more information about how Shopify uses your personal information and your rights, please consult the Shopify Consumer Privacy Policy at: https://privacy.shopify.com

 

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children’s Dat

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transmission. We recommend not using unsecured channels for sensitive information.

We retain personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

 

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Right to manage communication preferences

If you reside in the UK or EEA, you may also have the right to object to processing, restrict processing, or withdraw consent where applicable.

You may exercise your rights by contacting us. We may need to verify your identity before responding. You may also designate an authorized agent where permitted by law.

Complaints

If you have concerns regarding our processing of your personal information, you may contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. Where required, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: ilayda@mnlt.be
Address: Weverslaan 17, 9160 Lokeren, Belgium

For the purposes of applicable data protection laws, we are the data controller of your personal information.